Showing posts with label retail customers. Show all posts
Showing posts with label retail customers. Show all posts

Saturday, September 1, 2007

Saying goodbye to my dear Samsung, while going on I. VAC.

I am going to go on a I.VAC. for the next few days. but before I go....
Today I became sad at the thought of my cell phone/mobile phone. Why you ask? because I no longer have service on my mobile phone :( I can't afford to keep it right now. I know this is a little superficial, however I had the same mobile number for years, and I had finally settled with a company I like; you know the one that features that Welsh actress as their spokesperson. (Ok clearly I am talking about T-Mobile in case you didn't catch that)
[Conversation with cell phone provider: me-"But if you leave how will I cope? What will I do?" cell phone provider-"Frankly W. we don't give a d*#!mn"]
I really didn't abuse my phone usage either I would use it mainly for emergencies, and I would talk long distance with some friends, but I wasn't the type of person you see on the cell phone talking about nothing. I hate to hear this conversation: "Hello?" "Nothing, I'm in the store (on the bus, at the library, in class, at the movies, having dinner with a friend, at work)" This is followed by a five min. conversation about nothing, and then the recipient hangs up, only to repeat this conversation again 2 mins later with a new caller. Or my favorite conversation: "Hello?" "Nothing I'm in line at the store" *1minute of silence* "say something!" *3 sec. pause* "No, you say something"
Oh and my personal favorite is the type of people I encountered when I was working my other retail job. The type who wanted to run a conversation on their phone, and complete a transaction with you at the same time. Then five minutes later they want to come back to your line and refute something on their receipt that you told them was not on sale while they were having their conversation on the phone. But of course even though they nodded their head that they understood, in reality they were too preoccupied with the phone conversation.
Well that was not me. I was a responsible user :) Nevertheless I won't be any more, at least for a while until I can get on track. *sniff* I'm going to miss you my dear little Samsung *sniff Ok as I said this is a bit superficial, but I am not really a superficial kind of person, so please grant me at least this one moment...
On other note... I am trying to make a video interview with some ordinary folks that I will eventually put on Yahoo Videos GOD-willing, the topic of which I will mention later if I ever finish the video and editing it. Don't expect great things out of this though, because I am not some bigshot movie-maker or anything, or even a wannabe one either. The problem is some of the folks that I have interviewed so far are not giving me detailed honest answers. why do I say this? because I have talked with some of them off camera and they have made the complaints and things to me, so I thought I could capture some of that. I haven't so far but I am hopeful someone will give me the gritty truth.
I will refocuse my attention to my bags this week and I have a couple of other obligations regarding sewing promises I made to other people. So i will bid adieu....

Tuesday, July 31, 2007

Movement

Aside from going to work at Wally World, I have been making patterns for some of my designs for the past few days. It has been tiresome work, but I hope the end result will be good. I haven't auctioned anything new at Ebay because of that. I hope to be ready to start listing my new things in the next few days. Wally World---The thing that I hate most about retail work is having to put up with rude people. Whoever coined the phrase "the customer is always right" should be put on trial and sentenced to at least 25 years. Some people take this phrase and use it as an excuse to be evil towards other people. The other night I had a lady who tried to report me to the manager because I did not give her a shopping cart. As you may know, Wally World aka Wal-Mart has some stores that are opened 24 hours, so even though we have to stock the store overnight, we still have some sleepwalkers who love to shop at 2am in the morning. This can be a bit of a distraction when you have management on your back to do the impossible and do ten jobs instead of the one you were hired for. Anyway getting back to cart lady; I went to retrieve some carts to load boxes in and bought them back to my department as I was unloading boxes from off my pallet, I hear the sound of a cart moving, I turned around to find a lady attempting to take the freight that I had placed in the cart out of the cart (she was going to put the freight on the floor apparently). I politely said to her, "Mam I am using these carts." She responded snappy, "All of them?" I said, "yes mam." She walked away and a few minutes later my manager comes to me and says, " I had a lady come to me and complain that you took her cart from her." I couldn't believe it, I almost fell on the floor laughing. I thought to myself this lady was so petty and probably more embarrassed that I caught her taking the freight out, that she wanted to try to get me in trouble. I explained to my manager what happened, and he said, " I figured it was probably something like that." He was not upset with me because I have a reputation for being a pretty polite person, so he assumed that more than likely I had not done anything wrong. Furthermore, the cart coral was two steps away from my department and the lady walked past it about 3 times and did not get a cart, she was too busy trying to see if I was going to be reprimanded; I guess she did not want a cart that bad. When I worked at the fabric store I had a really unreasonable customer like that too. She liked to buy fabrics that had lighthouse motifs on it. One day she came in and one of the sales clerks waited on her, the sales clerk came to me later almost in tears and asked me if I could help the lady. I went to the customer (who I had dealt with before in the past) and told her I was the assistant manager and how could I help her. She told me, " Show me your lighthouse fabrics!" I showed her all the stock we had, and she said "so you did not order any new ones?" I said, "no mam, and we probably will not be, due to it being out of season, but if you would like we can possibly special order it for you really need it." She asked me real hastily, " why should I have to special order it?!" Then she threatened me with, " I guess I will just have to send a letter to corporate office then!" I looked at her without flinching, and asked, " Do you need anything else mam? After she answered in the negative, I went back to helping other customers. This lady had threatened my boss with that same statement before to get discounts and to use more than one coupon when it wasn't allowed. My boss gave in a couple of times and even ordered fabrics from special vendors outside of our regular stock without her putting any money down or paying for shipping, only to have the women come back in and buy maybe a half of a yard from a 15yd bolt, and use a 40% off coupon, so we did not really make a profit and we were stuck with bolts of fabric that not many people wanted to buy. My boss stopped accommodating the woman's rants after those couple of times. Don't get me wrong, I would always go out of my way to get things that my customers wanted, even going so far as giving customers things from my own fabric stash)more so than any other person in the store, including my boss, but my customers knew the procedure that we try to get a swatch card for them to view first, but when it came to ordering something that is not a regular selling item, it had to be paid for upfront or when we made an exception, half down and they had to pay for the shipping, because those specialty items did not come on our company truck and would come by UPS. Most normal customers were ok with this, they were just so happy to be able to get that rare item that no other fabric store in the area had or would try to order for them. You have some people who go into a store and think they are GOD or something because they are a customer...well I am customer too whenever I go to spend my money somewhere and I expect to be treated well; not because I believe as the customer I am always right, but because I expect the sales associate to treat me the way they want to be treated; with dignity, kindness and respect...