Tuesday, July 31, 2007

Movement

Aside from going to work at Wally World, I have been making patterns for some of my designs for the past few days. It has been tiresome work, but I hope the end result will be good. I haven't auctioned anything new at Ebay because of that. I hope to be ready to start listing my new things in the next few days. Wally World---The thing that I hate most about retail work is having to put up with rude people. Whoever coined the phrase "the customer is always right" should be put on trial and sentenced to at least 25 years. Some people take this phrase and use it as an excuse to be evil towards other people. The other night I had a lady who tried to report me to the manager because I did not give her a shopping cart. As you may know, Wally World aka Wal-Mart has some stores that are opened 24 hours, so even though we have to stock the store overnight, we still have some sleepwalkers who love to shop at 2am in the morning. This can be a bit of a distraction when you have management on your back to do the impossible and do ten jobs instead of the one you were hired for. Anyway getting back to cart lady; I went to retrieve some carts to load boxes in and bought them back to my department as I was unloading boxes from off my pallet, I hear the sound of a cart moving, I turned around to find a lady attempting to take the freight that I had placed in the cart out of the cart (she was going to put the freight on the floor apparently). I politely said to her, "Mam I am using these carts." She responded snappy, "All of them?" I said, "yes mam." She walked away and a few minutes later my manager comes to me and says, " I had a lady come to me and complain that you took her cart from her." I couldn't believe it, I almost fell on the floor laughing. I thought to myself this lady was so petty and probably more embarrassed that I caught her taking the freight out, that she wanted to try to get me in trouble. I explained to my manager what happened, and he said, " I figured it was probably something like that." He was not upset with me because I have a reputation for being a pretty polite person, so he assumed that more than likely I had not done anything wrong. Furthermore, the cart coral was two steps away from my department and the lady walked past it about 3 times and did not get a cart, she was too busy trying to see if I was going to be reprimanded; I guess she did not want a cart that bad. When I worked at the fabric store I had a really unreasonable customer like that too. She liked to buy fabrics that had lighthouse motifs on it. One day she came in and one of the sales clerks waited on her, the sales clerk came to me later almost in tears and asked me if I could help the lady. I went to the customer (who I had dealt with before in the past) and told her I was the assistant manager and how could I help her. She told me, " Show me your lighthouse fabrics!" I showed her all the stock we had, and she said "so you did not order any new ones?" I said, "no mam, and we probably will not be, due to it being out of season, but if you would like we can possibly special order it for you really need it." She asked me real hastily, " why should I have to special order it?!" Then she threatened me with, " I guess I will just have to send a letter to corporate office then!" I looked at her without flinching, and asked, " Do you need anything else mam? After she answered in the negative, I went back to helping other customers. This lady had threatened my boss with that same statement before to get discounts and to use more than one coupon when it wasn't allowed. My boss gave in a couple of times and even ordered fabrics from special vendors outside of our regular stock without her putting any money down or paying for shipping, only to have the women come back in and buy maybe a half of a yard from a 15yd bolt, and use a 40% off coupon, so we did not really make a profit and we were stuck with bolts of fabric that not many people wanted to buy. My boss stopped accommodating the woman's rants after those couple of times. Don't get me wrong, I would always go out of my way to get things that my customers wanted, even going so far as giving customers things from my own fabric stash)more so than any other person in the store, including my boss, but my customers knew the procedure that we try to get a swatch card for them to view first, but when it came to ordering something that is not a regular selling item, it had to be paid for upfront or when we made an exception, half down and they had to pay for the shipping, because those specialty items did not come on our company truck and would come by UPS. Most normal customers were ok with this, they were just so happy to be able to get that rare item that no other fabric store in the area had or would try to order for them. You have some people who go into a store and think they are GOD or something because they are a customer...well I am customer too whenever I go to spend my money somewhere and I expect to be treated well; not because I believe as the customer I am always right, but because I expect the sales associate to treat me the way they want to be treated; with dignity, kindness and respect...

1 comment:

Raghav said...

Dear Wasaski,
Well This is a wonderful article... i read this article & now i don't know whether to laugh at or cry at this article... but it is some thing tht makes me think some things....

i too am into a business & see this happen....

It is Said tht a Customer is as equal to God & those in business may forget to pray got but never forget to wish a customer...

it is all ok... let us wish them... let us help them out with wht ever they need....

but it is really stupid when a lady try to drag u'r cart by dumping the things down to the cart... this shows her bloody cheap mentality....

in the second instance tht other lady who wants every thing but for hell a lot of discounts... it is all foolishness...

i want to know one thing... wht r u gonna carry when u die... not even a gram of gold or money or any thing tht the ppl call"MINE".
then why the hell do they behave so strangely....

People should be aware of one thing in life.. those working & helping us in the super market or any establishment or not our SLAVES. they r there just to help us in getting wht we want....

if there is no stock & if it is really required they should be ready to make some advances & order it....

if they want every thing at discounts... it is the wrong place they r searching for... the best place will be some week end garage sales... or some thing like tht...

WHT DO U SAY?

thing i want to mention at the end.

1.Let Us Respect the Customers & let them make it point to respect Us Back.

2. never treat any worker hastily... they come to work with hell a lot of things in their mind...

3.as a staff let us make sure tht the customer has the most wonderful time at our place & is totally satisfied before going out of the store!

Regards!